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Can I resolve the problem myself?
Absolutely. The Privacy Commissioner encourages people to try to resolve matters themselves before making a complaint to her Office. An early and informal resolution can save time, stress and money.
First, you should ask the individual or organisation who you think is at fault to put the matter right. You should also say what you want it to do – for instance, make an apology, or give an assurance it will not happen again.
If you don’t think you know enough about privacy yet to resolve things yourself, give us a call on 0800 803 909 and we’ll try to give you information to help you.