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Can I see everything on my complaint file?
Communications with us are protected by law. Usually, we do not share the actual correspondence that we receive, but we do ensure that each party knows what we are investigating and why, so that they have a chance to tell us their views. We have to maintain secrecy in handling complaints. This ensures that people can talk openly and frankly to us. This in turn makes sure that we can get the information we need to investigate properly and help you to settle the problems.