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Does the Privacy Commissioner have to investigate my complaint?

We may not always investigate a complaint, or we may not investigate it fully.  For example, this might be because:

  • The complaint does not involve a potential breach of one of the privacy principles
  • the incident happened too long ago
  • the complaint relates to personal, family or domestic affairs
  • there is a better way of dealing with the matter
  • there is an internal complaints procedure which needs to be followed first
  • the complaint is about a breach of someone else's privacy and does not raise wider privacy concerns
  • further investigation is unnecessary or inappropriate. 
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