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We’ve received a complaint but didn’t know we should have a Privacy Officer – what do we do?
Nominate someone to be your privacy officer to deal with the complaint. They should try and resolve it in-house first. They can do this by:
- talking to the complainant
- investigating as appropriate
- determining what action needs to be taken
- keeping the complainant informed about what is happening during this process.
We can provide information about the Privacy Act, if you need it. Call our freephone number: 0800 803 909 or email enquiries@privacy.org.nz.