I don’t usually converse in metaphors and analogies but bear with me as I liken hackers to rodents and discuss security in keeping both of them at bay.
When we use the metaphor ‘to come with clean hands’, it means to have done nothing underhand or illegal. It’s a term that applies in the context of resolving privacy disputes. There’s a general expectation that if you make a complaint to our office, you did not bring the breach of privacy upon yourself through your actions.
If yours is a small business or organisation, there’s every chance you may be fairly inexperienced in what to do if you receive a request for personal information. But we hope you are at least aware that the Privacy Act gives people the right to make a request for information that is about them.
It is said that a sincere apology should include the three Rs – regret, responsibility and remedy. Why apologise and how to do it properly is a subject we’ve discussed before. But we continue to see apologies that fail to convince a complainant. So it’s something we thought we’d revisit in this post because the quality of an apology is an important part of our efforts to resolve privacy complaints.
It can be useful to compare an organisation’s processes or performance against another one’s competitors in the same industry class. It is especially useful to compare with the ‘best in class’ and set targets to meet or exceed the industry norms. This is sometimes called ‘best practice benchmarking’ and is an important tool to support continuous improvement.
You keep your home safe, don’t you? So there should be no problem taking some work notes home, rather than travel the extra distance to drop them off at the office at the end of the day; or to have to pick them up in the morning at the office. You are saving time and avoiding unnecessary travel. But homes do get burgled, thousands in any month.