Our website uses cookies to give you the best experience and for us to analyse our site usage. If you continue to use our site, we will take it you are OK about this. Click on More for information about the cookies on our site and what you can do to opt out.

We respect your Do Not Track preference.

Our investigator wins mediation award Charles Mabbett
22 September 2015

nancy drew

We are delighted that one of our team leaders has been recognised for being a leading mediator. Riki Jamieson-Smyth was recently honoured by her peers for her highly effective work as a dispute resolution practitioner.

Resolution Institute (formerly LEADR & IAMA) is an association for mediators and other alternative dispute resolution practitioners. This not-for-profit organisation has more than 4,000 members in Australia, New Zealand and the wider Asia Pacific region. Each year, it highlights outstanding achievement. This year, one of those chosen was Ms Jamieson-Smyth who works as our Wellington investigations team leader.

The Resolution Institute board says Ms Jamieson-Smyth’s award is a tribute to her skills, and her enthusiasm and commitment to dispute resolution. The board was particularly impressed by her nominator’s comments, which praised her as a “wonderful practitioner, passionate about early resolution of disputes with as much involvement from the parties as possible”.

“She is a strong leader, demonstrating excellent dispute resolution skills for her team to learn from. I believe she has changed the way the Office of the Privacy Commissioner approached complaints, and played a pivotal role in that Office’s increased use of dispute resolution,” her nominator said.

The Resolution Institute award is an endorsement of the direction our Office has taken in the way it now deals with complaints. Our investigators have developed their skills and experience in encouraging parties in privacy disputes to talk to each other and think about different options to reach a mutual resolution. It is all part of the impartial and confidential environment that we provide to enable dispute resolution to take place.

We often highlight the importance of the complaints side of what we do. As we’ve noted before, some complaints are part of a larger conflict situation, have a high level of emotional distress, highly entrenched parties or a marked power imbalance. It takes a lot of dedication and skill to resolve these kinds of disputes.

The Resolution Institute award is welcome recognition of Riki Jamieson-Smyth’s hard work. Congratulations!

Image credit: 1959 cover of the revised version of The Secret of the Old Clock, the first Nancy Drew mystery.

5 comments

Back

Comments

  • Congratulations Riki! This is fantastic recognition of your talent and people skills which anyone who has worked with you can attest to. The OPC is lucky to have you on the team.

    Posted by Dawn Swan, 23/09/2015 8:48am (2 years ago)

    Post Reply

    The aim of the Office of Privacy Commissioner’s blog is to provide a space for people to interact with the content posted. We reserve the right to moderate all comments. We will not publish any content that is abusive, defamatory or is obviously commercial. We ask for your email address so that we can contact you if necessary to clarify your comment. Please be respectful of authors and others leaving comments.

  • Fantastic, well done Riki, you have always been a shining star!

    Posted by Kerry Holden, 23/09/2015 9:54am (2 years ago)

    Post Reply

    The aim of the Office of Privacy Commissioner’s blog is to provide a space for people to interact with the content posted. We reserve the right to moderate all comments. We will not publish any content that is abusive, defamatory or is obviously commercial. We ask for your email address so that we can contact you if necessary to clarify your comment. Please be respectful of authors and others leaving comments.

  • It is good to see the Commission moving in this direction. Congratulations Riki.

    Posted by Rowan Jamieson, 25/09/2015 5:42pm (2 years ago)

    Post Reply

    The aim of the Office of Privacy Commissioner’s blog is to provide a space for people to interact with the content posted. We reserve the right to moderate all comments. We will not publish any content that is abusive, defamatory or is obviously commercial. We ask for your email address so that we can contact you if necessary to clarify your comment. Please be respectful of authors and others leaving comments.

  • Wonderful news both for Riki and the office. No surprise either, Riki's experience and skill in the disputes resolution space has always been clear - it's wonderful that the OPC has embraced this approach.

    Posted by Daimhin Warner, 29/09/2015 10:42am (2 years ago)

    Post Reply

    The aim of the Office of Privacy Commissioner’s blog is to provide a space for people to interact with the content posted. We reserve the right to moderate all comments. We will not publish any content that is abusive, defamatory or is obviously commercial. We ask for your email address so that we can contact you if necessary to clarify your comment. Please be respectful of authors and others leaving comments.

Post your comment

The aim of the Office of Privacy Commissioner’s blog is to provide a space for people to interact with the content posted. We reserve the right to moderate all comments. We will not publish any content that is abusive, defamatory or is obviously commercial. We ask for your email address so that we can contact you if necessary to clarify your comment. Please be respectful of authors and others leaving comments.

Latest Blog Entries