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Did you hear back from us?

If you lodge a complaint or enquiry online on our website, you will receive a response from us within three working days. But if you haven’t, please contact us on 0800 803 909 (Monday – Friday, 10am – 3pm) or email us at enquiries@privacy.org.nz.

We have identified a system issue which arose late last year (now resolved) which might mean your complaint or enquiry was not able to be received by us. Please accept our apologies for any inconvenience.

Case note 277412 [2016] NZ PrivCmr 13 - Corrections failed to comply with access request from inmate seriously assaulted in prison

The complainant was seriously assaulted in 2013 while in prison. The assault left him with a traumatic brain injury which has significantly impacted on his life. He advised our Office he was seeking legal advice about whether the Department of Corrections had failed to provide him with the necessities of life by not providing medical assistance sooner.

Our Wellington office is temporarily closed

As a result of the 7.8 magnitude earthquake which struck central New Zealand on 14 November, our Wellington office building, as with others in the central business district, is continuing to be assessed for safety reasons. We're awaiting a final decision on whether the buiding is safe to re-occupy and hope to re-open as soon as possible.