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Did you hear back from us?

If you lodge a complaint or enquiry online on our website, you will receive a response from us within three working days. But if you haven’t, please contact us on 0800 803 909 (Monday – Friday, 10am – 3pm) or email us at enquiries@privacy.org.nz.

We have identified a system issue which arose late last year (now resolved) which might mean your complaint or enquiry was not able to be received by us. Please accept our apologies for any inconvenience.

Case note 277412 [2016] NZ PrivCmr 13 - Corrections failed to comply with access request from inmate seriously assaulted in prison

The complainant was seriously assaulted in 2013 while in prison. The assault left him with a traumatic brain injury which has significantly impacted on his life. He advised our Office he was seeking legal advice about whether the Department of Corrections had failed to provide him with the necessities of life by not providing medical assistance sooner.

Police not requiring photo ID in quake zone

Privacy Commissioner John Edwards has looked into reports by some news media that Police were insisting travellers along SH1, south of Seddon, carry photo ID in order to determine whether they have legitimate reasons to be in the area.

IPCA and OPC call for legislative framework for Police Vetting Service

An independent review of the Police Vetting Service by the Office of the Privacy Commissioner (OPC) and the Independent Police Conduct Authority (IPCA) has identified a number of key ways the Service can improve privacy safeguards for individuals and protect the public.