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Your rights

You can lodge a complaint about an alleged breach of your privacy by using the online form below. Start by answering the first question at the bottom of this page.

For your privacy and security, we use end-to-end encryption to securely transmit your submission to us. Nothing you enter is stored on our website which also means that you cannot save as you go, for example to resume later. After you have submitted the form, you will be able to print an onscreen confirmation of what you submitted, for your records.

We recommend that you only lodge your complaint from a trusted computer such as your own. For your privacy and security, we do not recommend you use a public computer (e.g. from an internet cafe) or your employer's computer, or lodge it using public wi-fi.  

Before making a complaint, try our Ask Us tool or send us an enquiry using this form.  If you still need help, call our enquiries line (0800 803 909, Monday-Friday, 10.00am-3.00 pm) to make sure that a Privacy Act complaint is right for your circumstances.

The form is self-explanatory but if you would like additional guidance about the information we ask you to provide, you can check it out here. The questions marked with an asterisk are mandatory. You will be able to upload any supporting documents at the end of the form. If you need any help, call our enquiries line (0800 803 909, Monday-Friday, 10.00am-3.00 pm).

We will use the information you submit to investigate your complaint. If you wish to access or correct this information, please let us know.

Uploading supporting documents
You will be able to upload documents at the end of the form but only with a total size limit not exceeding 7 MB. If you have documents that exceed this limit and/or need to upload more documents than allowed for in the form, please use a zip archive. Refer to instructions for Windows 8, Windows 7, Mac OS X. Otherwise, please write to us instead with your complaint and supporting documents.

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