If we think that an agency has interefered with your privacy, we will do our best to help you and the agency agree on a settlement.
Most settlements are apologies, or a release of information. Some cases are settled through cash compensation, but these are the minority.
We may suggest settlements, but we cannot force an agency to accept a settlement offer. Our role is more of a facilitation role, where we will organise and help to mediate a meeting between you and the agency.
Here are the settlement outcomes from the 2015-2016 financial year. This is from our annual report.