The agency keeps using my old address.

If you have provided an agency with your updated contact information and it keeps using your old address, this may raise issues under the Privacy Act. This is because agencies are required to take reasonable steps to ensure the personal information they hold is kept secure and that the personal information they use is accurate.

If you have an issue with the contact information an agency is using, you should contact the agency’s privacy officer in the first instance.

If they don't resolve the issue, and you believe you have suffered some kind of harm as a result of the agency using your old address, you can make a complaint to us.