How much can I charge for information?

Charges should be the exception, not the rule. The spirit of the Privacy Act 2020 is to allow people to have access to and correct their personal information. This means there should be as few barriers as possible – including cost.

In most circumstances, agencies should not be charging people to access or correct their personal information. However, there are some circumstances where it may be appropriate for an agency to charge, and there are special rules that apply to health or credit agencies. 

Find out more in our full guidance here.