What can I do if an agency won’t correct my personal information?

An agency may decline to make the corrections you’ve requested (for instance if it believes the information is correct, or is unable to amend a historic record). If an agency refuses to make the correction, it needs to inform you of this, and explain its reasons for declining your request.

Additionally, if the agency does refuse to make the correction you’ve requested, then it is required to attach a statement of correction to the information in question. The statement of correction can be either your request for correction (if it sets out what you think the information should be) or a specific statement you provide.

If you aren’t satisfied with how an agency has dealt with your correction request (for instance because it has failed to respond to you, hasn’t given you reasons for refusing your request, or has refused to attach a statement of correction), you can make a complaint to us.