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A woman had received several calls from an unidentified person, which had alarmed her.
She contacted her phone provider and asked for details about calls made to her cell phone on several specific days. She asked for the dates and times she received calls, and the phone number/s of the person making the calls.
The phone provider refused to provide her with this information because it did not believe she was entitled to information about calls that had been made to her ("incoming...
A man made a request to his bank for copies of loan documents that had been completed by his former wife. These loans had been taken out using a house owned jointly by the man and his former wife as security, but without the man's knowledge or agreement.
The bank had refused to provide these documents on the basis that they were not 'personal information' about the man.
The complaint raised an issue under principle 6 of the Privacy Act, which entitles individuals to access to pers...
An ACC claimant had two claims - a sensitive claim and a current physical injury claim. As part of the rehabilitation for his physical injury, he was referred to a physiotherapy clinic and to a careers assistance agency. Information about his claims was sent to these two agencies by ACC as part of the referral.
The man became aware that a large amount of information had been provided to the two agencies by ACC. It included some sensitive claim information, detailing sexual abuse, which...
A woman was being treated for a serious illness at her local hospital. Her doctor dictated a file note about the woman's illness and the proposed treatment. This was transcribed by an employee of the hospital.
This employee had been a close friend of the woman, and was able to identify her from the dictation. The hospital employee subsequently disclosed to a mutual friend that the woman was unwell. The mutual friend then contacted the woman to express their concern.
A woman told us that she had applied for a job as a part-time retail assistant with a large retail chain employer.
The job application had been completed online on the store's website. As part of the process she was required to consent to the store carrying out a credit check on her. The woman's application was unsuccessful, and she complained to us that she considered the store's collection of her credit report was unnecessary for the purpose of determining whether she was a suitable a...
An ACC claimant asked Dispute Resolution Services Limited ('DRSL') to formally review a decision made by ACC. DRSL is a specialist dispute resolution company which engages independent reviewers to conduct review hearings.
After the hearing was completed, the claimant asked the DRSL reviewer for a copy of a transcript of the hearing. The reviewer refused the request on the basis that transcripts are only provided if there is an appeal of the review decision.
A man applied for a job that required him to agree to vetting by Police. The man authorised Police to release information about him to his potential employer.
The man complained to us that even though he had no criminal convictions, Police had marked his application with a red stamped warning that he should not be left unsupervised with vulnerable members of the community.
Police vetting applications
Police say the aim of the vetting process is to protect...
A man had an unlisted telephone number for personal safety reasons. He moved house and contacted his telecommunications company to give it his new address details, and to arrange for a new telephone number.
During this process the telecommunications company employee failed to transfer the confidential status of the man's old telephone number. As a result, the new telephone number was published in a publically available online directory.
A man attended a function run by a community organisation to which he belonged. The organisation later received several complaints about the man's aggressive behaviour at the function, including that he had struck another man who had asked him to leave.
The man asked the organisation for copies of the complaints it received about him. The organisation gave him a summary of the complaints, but refused to give him copies because it thought it couldn't do this without identifying who had m...
A woman was named as a joint executor of her mother's estate. After her mother died, the woman requested access to her late mother's health information. Three health agencies refused to provide the information without the authority of the other executor to the estate. The other executor had refused authority.
The woman complained to us about the refusal to provide information to her.
The complaint raised an issue under section 22F of the Health Act and rule 11(4) of the Health Inf...
A man received final demand letters from a credit agency about a tenancy debt that he did not owe.
In an attempt to clear his name, the man requested information from the credit agency about the alleged debt. The credit agency refused him access to this information stating that if the man was not the debtor, the disclosure of the true debtor's details would be in breach of the Privacy Act, and would involve the unwarranted disclosure of another individual's affairs. The credit agency su...
A man complained that the Ministry of Agriculture and Forestry ('MAF') disclosed information about him to another person. The man considered that the information should have been anonymised.
Principle 11 of the Privacy Act states that an agency that holds personal information must not disclose the information unless the agency believes on reasonable grounds that one of the exceptions in principle 11 applies in the circumstances.
A man visited a bar where he was asked by the doorman to produce identification. He produced his driver's licence which was scanned into a black box by the doorman before being returned to him. The man believed the box took a photo of his licence and recorded information about him.
The man complained to us that he had not consented to the scanning and storing of his licence. He also expressed concerns over who would be able to view the scanned information from his licence.
A woman complained to our Office about a debt collection company contacting her place of work.
She advised that the debt collection company had called her workplace hoping to talk to her. When her manager informed the debt collector that she was unable to take the call, the caller informed the manager of its name and number and gave her the woman's reference number and asked the manager to pass on the message.
The complainant advised that news that a debt collector had been trying...
A man made a request to the New Zealand Security Intelligence Service ('the Service') under principle 6 of the Privacy Act for a copy of information held by the Service about him. The Service responded to the man's request by neither confirming nor denying that it held information about the man, and therefore relying on section 32 of the Privacy Act.
Principle 6 of the Privacy Act provides that where any agency holds personal information in such a way that it can be readily retrieved,...