Our website uses cookies so we can analyse our site usage and give you the best experience. Click "Accept" if you’re happy with this, or click "More" for information about cookies on our site, how to opt out, and how to disable cookies altogether.
We respect your Do Not Track preference.
The Privacy Act gives you rights to request access to and correction of the personal information we hold about you. You can take steps to control the ways we use your information (such as opting out of receiving newsletters). You can also complain to us at any time if you think we have misused your personal information.
Contact us to exercise any of these rights, including the right to complain about our privacy practices. Remember that you can make an information request to us in any form. If you have a current Privacy Act complaint with us, then please send your request to your Investigating Officer in the first instance.
You have the right to request a copy of the personal information we hold about you (whether we have collected from you directly or from a third party). You also have the right to ask us to correct your information if you think it is wrong.
We will process your request as soon as possible, and no later than 20 working days after we receive it. We will be as open as we can with you, but please note that your right to request personal information is subject to section 206 of the Privacy Act, which requires that we maintain secrecy, in some instances even from you.
We may also occasionally need to withhold personal information under sections 49-53 of the Privacy Act, for example where the information requested is legally privileged. However, we will only ever withhold information where necessary.
You can opt out of receiving our newsletter or being included on any other subscription list or news feed by following the unsubscribe link at the end of the email or contacting us:
You can opt out of our cookies when you use our website by following the steps set out in our cookies page:
You cannot opt out of your personal information being used by us where you have asked us to exercise one of our statutory functions and your personal information is necessary for us to exercise this function. For example, you cannot generally make a complaint to us but ask us not to share information about that complaint with the organisation you have complained about. However, if you have any particular privacy concerns or sensitivities, you can raise them with us at any time.
We want to know if you have concerns about our privacy practices, whether these relate to the way we collect or share information about you or our decision on your access request. This allows us to try and put things right for you and helps us to identify and fix any problems with our systems or processes.
In the first instance, let us know about your concerns and we will try our best to resolve it. This could include escalating your concerns to a senior staff member to ensure we have made the right decision and fully considered your concerns. You can raise your concerns with your Investigating Officer or, if you do not have a complaint with us, contact us:
If we cannot resolve your concerns, then you have the right to complain to the Office of the Ombudsman about our actions:
