Here at the Office of the Privacy Commissioner, we have a statutory duty to use our best endeavours to resolve complaints. Many complaints are resolved when the respondent agency simply apologises to the complainant.
As tots, tweens and teens head back to school after what has been a ‘somewhat ok’ summer, the annual ‘first day at school’ pics are flooding Facebook feeds around New Zealand. As young kiwis, sporting school uniforms and new backpacks with iPads in hand head off to school, a sigh of relief can be heard around the country from relieved parents.
Many people in New Zealand - such as students and the elderly - use a concession that gives them a free or subsidised fare on public transport. In order to assess whether someone is eligible for these concession cards, the transport provider collects personal information. This information includes things like student ID cards, tertiary student ID cards or other photo ID.