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Information about a car can be personal Charles Mabbett
11 October 2017 at 14:49

You have the right not to remain silent – and that includes when you think you might have been overcharged for work done on your car.

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Rodents and hackers Colin Trotter
29 September 2017 at 16:19

I don’t usually converse in metaphors and analogies but bear with me as I liken hackers to rodents and discuss security in keeping both of them at bay.

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To come with clean hands Charles Mabbett
29 September 2017 at 16:01

When we use the metaphor ‘to come with clean hands’, it means to have done nothing underhand or illegal. It’s a term that applies in the context of resolving privacy disputes. There’s a general expectation that if you make a complaint to our office, you did not bring the breach of privacy upon yourself through your actions.

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Advice for small organisations when there’s a complaint Charles Mabbett
13 September 2017 at 09:52

If yours is a small business or organisation, there’s every chance you may be fairly inexperienced in what to do if you receive a request for personal information. But we hope you are at least aware that the Privacy Act gives people the right to make a request for information that is about them.

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A sincere apology is hard to beat Charles Mabbett
12 September 2017 at 09:52

It is said that a sincere apology should include the three Rs – regret, responsibility and remedy. Why apologise and how to do it properly is a subject we’ve discussed before. But we continue to see apologies that fail to convince a complainant. So it’s something we thought we’d revisit in this post because the quality of an apology is an important part of our efforts to resolve privacy complaints.

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Benchmarking against international privacy peers Blair Stewart
20 August 2017 at 18:00

It can be useful to compare an organisation’s processes or performance against another one’s competitors in the same industry class. It is especially useful to compare with the ‘best in class’ and set targets to meet or exceed the industry norms. This is sometimes called ‘best practice benchmarking’ and is an important tool to support continuous improvement.

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Trusted Sharing Consultancy update Abigail Vink
18 August 2017 at 09:43

In late 2016, the Privacy Commissioner launched the Trusted Sharing Consultancy Service, to offer advice and support to ensure government agencies achieve their aspirations for the coordinated delivery of public services while protecting privacy.

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More privacy authorities online than ever Blair Stewart
17 August 2017 at 16:53

When the Office of the Privacy Commissioner launched its website in 1995, very few government organisations in New Zealand had an online presence. The Encyclopedia of New Zealand, Te Ara, tells us that the first New Zealand website was created only in 1992.

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