1 Feb 2007, 09:00

Two members of a man's family entered into a finance contract in his name to buy a car. They defaulted on the loan and a default was lodged against the man's credit file.

The family members made a statutory declaration stating that they had used the man's identity to secure finance. The man wanted to have the default removed from his credit file and complained to me.

We notified the finance company about the complaint. The finance company agreed to contact the credit reporting agency and have the default removed from the man's file. The finance company reserved the right to pursue criminal action against the family members who committed the fraud in relation to the complainant's identity.

The man was satisfied that this resolved the complaint and I closed my file.

August 2007

Accuracy of personal information – credit provider – debt incorrectly ascribed to complainant as a result of fraud – settlement - principle 8