Office of the Privacy Commissioner | Privacy Commissioner welcomes Westpac privacy breach settlement
Privacy Commissioner John Edwards has welcomed the settlement reached between Nicky Hager and Westpac over the bank’s disclosure of Mr Hager’s financial information to Police in 2014.
Mr Edwards says there are important lessons to be learned from the case, particularly around the need for clear process when commercial organisations deal with Police requests for customer information.
Police had sought Mr Hager’s bank information from Westpac without seeking a production order or search warrant from a court. The bank responded by providing several months of his transaction information. Westpac has acknowledged it was wrong to give Mr Hager’s bank information to Police without seeking further explanation.
“The Privacy Act allows companies to disclose some information to Police and other law enforcement agencies where “necessary to avoid a prejudice to the maintenance of the law”. But that is not a carte blanche for disclosing intimate details of location, income, consumption over an extended period.
Mr Edwards says his office had investigated the complaint and found that Westpac breached Mr Hager privacy.
The issue highlighted the benefits to the public of transparency reporting information requests made to commercial organisations by law enforcement agencies.
“Banks should tell their customers how many requests they receive from Police and other law enforcement agencies for personal information, and how many of these are complied with. This is done in several countries overseas and it provides a level of transparency about how often customer information is disclosed to law enforcement.”
More information about the Hager-Westpac case:
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Contact: Charles Mabbett 021 509 735