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Lodge a privacy issue with another agency

An agency has interfered with my privacy

If you have a complaint that an agency has interfered with your privacy, you first need to raise your concerns with them. If they don’t respond to your concerns within 30 days, or you’re not happy with their response, you can then lodge a privacy complaint with us.

Fill in the form below to email your complaint to any organisation, business or government agency in New Zealand that they have interfered with your privacy.

Your complaint will be emailed directly to them, with a standard note from us about their obligation to respond to you and by when. You will receive a copy. We will not. Any further communication will be directly between you and them. This tool is simply an easy way for you to lodge your complaint with them. 

You must be comfortable with using email to lodge your complaint. Email is not always secure. If your complaint contains personal information that is highly sensitive, we suggest you contact the agency directly instead.

All fields are required unless marked optional.

Sorry

You can only use this form to complain to an agency that they have interfered with your privacy. You cannot use this form to complain about anything else.

Your complaint

In case the agency needs to call you to confirm your identity or to discuss your complaint.

The agency you are complaining to that they have interfered with your privacy – start typing the name and possible matches will appear or type in the name if there’s no match.

The organisation you have selected has its own online form for members of the public to make a privacy complaint to them.

Click on the button below to be redirected to the organisation's own form.

If an organisation has its own online form for you to submit a complaint about how your personal information has been handled, it is likely the best way for you to do so. 

Use organisation's own form

(Optional) If you have one, this will help them identify you.

Explain clearly what your complaint is about. Include, for example, what personal information was involved, how you think the agency interfered with your privacy, and when it happened. Your complaint can be, for example, about not responding to a request you have made for the personal information the agency holds about you, or how the agency has collected, used, disclosed or retained information that could identify you.

Explain what you would like the agency to do to resolve the issue. What is a reasonable resolution? The focus should be on addressing any harm caused by the privacy issue and preventing it from happening again. Where it is necessary, you can generally expect an investigation of the facts and an apology. Few complaints are resolved by an agency providing financial compensation.

Click the button below to preview your complaint. You will be able to come back to make changes if required.

Review your complaint

From
To
Email subject
Privacy complaint against your agency

To the Privacy Officer at
Email address: 

My Customer/Reference Number: (Left blank)

I would like to raise concerns about the way your agency has handled my personal information. This is your opportunity to explain your actions and take any appropriate steps to resolve this matter before I submit a complaint to the Office of the Privacy Commissioner.

What the issue is

How I would like the issue resolved

Next steps

I understand that you may first want to confirm my identity before responding to my complaint.

Please respond and acknowledge receipt of this complaint as soon as possible, and send a full response to my concerns within 30 days. If you cannot respond within that timeframe, please tell me when you will be able to respond.

If your agency is unable to resolve my concerns and I decide to complain to the Office of the Privacy Commissioner, I will give them a copy of your response so they can assess my complaint.

Contact information

If there is anything you would like to discuss, you can contact me on . Otherwise, please reply to my email address below.

Thank you

When you click "Submit complaint", you will first be asked to verify your email address before your complaint can be sent.

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