Office of the Privacy Commissioner | Lodge a privacy issue with another agency

An agency has interfered with my privacy

If you have a complaint that an agency has interfered with your privacy, you first need to raise your concerns with them. If they don’t respond to your concerns within 30 days, or you’re not happy with their response, you can then lodge a privacy complaint with us.

Fill in the form below to email your complaint to any organisation, business or government agency in New Zealand that they have interfered with your privacy.

Your complaint will be emailed directly to them, with a standard note from us about their obligation to respond to you and by when. You will receive a copy. We will not. Any further communication will be directly between you and them. This tool is simply an easy way for you to lodge your complaint with them.

You must be comfortable with using email to lodge your complaint. Email is not always secure. If your complaint contains personal information that is highly sensitive, we suggest you contact the agency directly instead.

All fields are required unless marked optional.

Sorry

You can only use this form to complain to an agency that they have interfered with your privacy. You cannot use this form to complain about anything else.

First name

Surname

Your email address

The email address the agency can use to reply to you.

Your contact phone number

In case the agency needs to call you to confirm your identity or to discuss your complaint.

Name of organisation, business or government agency

The agency you are complaining to that they have interfered with your privacy – start typing the name and possible matches will appear or type in the name if there’s no match.

Their email address

Enter the agency’s email address if it’s not automatically entered for you

The organisation you have selected has its own online form for members of the public to make a privacy complaint to them.

Click on the button below to be redirected to the organisation's own form.

If an organisation has its own online form for you to submit a complaint about how your personal information has been handled, it is likely the best way for you to do so.

Use organisation's own form

Your customer or other reference number with them

(Optional) If you have one, this will help them identify you.

Your complaint about an interference with your privacy

Explain clearly what your complaint is about. Include, for example, what personal information was involved, how you think the agency interfered with your privacy, and when it happened. Your complaint can be, for example, about not responding to a request you have made for the personal information the agency holds about you, or how the agency has collected, used, disclosed or retained information that could identify you.

How you would like the issue resolved

Explain what you would like the agency to do to resolve the issue. What is a reasonable resolution? The focus should be on addressing any harm caused by the privacy issue and preventing it from happening again. Where it is necessary, you can generally expect an investigation of the facts and an apology. Few complaints are resolved by an agency providing financial compensation.

Click the button below to preview your complaint. You will be able to come back to make changes if required.

Lodge a privacy issue with another agency

An agency has interfered with my privacy

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Your complaint

Review your complaint