Office of the Privacy Commissioner

What we learned from Taylor v Orcon Inna Zadorozhnaya
2 June 2015 at 13:00

In the recent decision Taylor v Orcon Ltd, the Human Rights Review Tribunal ordered a telecommunications company, Orcon, to pay $25,000 in damages to Mr Taylor. This case sends a strong reminder to agencies to check the accuracy of personal information before using it.

IPP8 - accuracy, Human Rights Review Tribunal, Credit reporting, complaints

Fined for not handing over a file Charles Mabbett
19 May 2015 at 14:02

A lawyer has been fined $7500 for failing to release a file to a client’s new lawyer. The case, reported in the Law Society magazine Law Talk, is relevant to an issue that we’ve blogged about before because clients’ rights to access information held by their lawyers is also covered by the Privacy Act.

complaints, IPP6 - access

Putting children first Richard Stephen
15 April 2015 at 10:28

As a parent or guardian of a child under 16, you are entitled to request health information about your child as if it were your own information. For other personal information, the Privacy Act does not provide a right of access by a parent, but a parent or guardian can request information if the child is either too young to act on their own behalf, or where the child has consented.

complaints, children, health, Health Information Privacy Code

Using alternative dispute resolution in privacy Joanna Hayward
27 March 2015 at 11:00

Resolving privacy complaints is one of the most important things we do as an office. Last year, we received 725 complaints and 2015 is not slowing down.

complaints

X + Y JLB
26 March 2015 at 15:45

Use our new response calculator to work out the latest date by when an organisation must respond to you if you make a request to access or correct your personal information. This is usually 20 working days after the request is received by them.

IPP6 - access, complaints

Complaints blitz Charles Mabbett
24 March 2015 at 10:33

We’re transforming our complaints process. We want it to be faster and more flexible with better outcomes for complainants and respondents. It is the reason we have embarked on an office wide ‘complaints blitz’.

complaints

A breach, a complaint and how we helped John Edwards
9 March 2015 at 12:03

Late last year, one of my senior investigating officers came to me with a file she’d been working on for quite a while. She was convinced the facts supported a finding of an “interference with privacy”, that is, a breach of the privacy principles, that had caused harm to the complainant. She’d tried to reach a settlement, but the parties were too far apart.

complaints, breach

Hand it over or face the music Sarah Thompson
11 December 2014 at 10:31

Over the last few months we’ve talked about how our Office is trying to provide more effective and efficient responses when we investigate complaints by taking a practical approach to dispute resolution - including trying to talk with people more and calling compulsory conferences where appropriate.

complaints, IPP6 - access

Viewing entries tagged with 'complaints'

What we learned from Taylor v Orcon Inna Zadorozhnaya 2 June 2015 at 13:00

Fined for not handing over a file Charles Mabbett 19 May 2015 at 14:02

Putting children first Richard Stephen 15 April 2015 at 10:28

Using alternative dispute resolution in privacy Joanna Hayward 27 March 2015 at 11:00

X + Y JLB 26 March 2015 at 15:45

Complaints blitz Charles Mabbett 24 March 2015 at 10:33

A breach, a complaint and how we helped John Edwards 9 March 2015 at 12:03

Hand it over or face the music Sarah Thompson 11 December 2014 at 10:31

What we learned from Taylor v Orcon Inna Zadorozhnaya
2 June 2015 at 13:00

Fined for not handing over a file Charles Mabbett
19 May 2015 at 14:02

Putting children first Richard Stephen
15 April 2015 at 10:28

Using alternative dispute resolution in privacy Joanna Hayward
27 March 2015 at 11:00

X + Y JLB
26 March 2015 at 15:45

Complaints blitz Charles Mabbett
24 March 2015 at 10:33

A breach, a complaint and how we helped John Edwards
9 March 2015 at 12:03

Hand it over or face the music Sarah Thompson
11 December 2014 at 10:31