Just under a year ago, we launched AskUs, our interactive FAQ with answers to hundreds of privacy questions.
Callers to our Enquiries service often start with “I need some legal advice”. If the caller means guidance on his or her Privacy Act rights or the obligations of an agency, then we can help. But if by “legal advice” he or she means a legal “opinion” about how the Privacy Act might apply, then this is something our Enquiries service can’t do.
Do you have a privacy predicament or do you simply want to know more about privacy and the law? Last year, our office took over 8,000 enquiries from the public through our 0800 phone line and via email. We also received nearly 300 media enquiries on a wide range of topics including data breaches, the Harmful Digital Communications Act, drones and public registers.
Talking is an important part of our everyday activity - particularly in the workplace. Morning greetings, general chit-chat with colleagues while getting a cuppa, video conferences, and discussing all manner of things to ensure a successful and quality productive day. I certainly do a lot of talking in my role as enquiries officer.
Digital communication is ubiquitous: a hair salon sends you text messages reminding you of appointments; movie tickets are booked through apps on your phone – and you wave a card in the air to pay for groceries. Our expectations might be that our health records can be also be swiftly and easily transferred.