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Information for Latitude Financial customers

We will update this information when we have more to say about the Latitude Financial data breach. This page was last updated on 17 May 2023.

Our latest news

Affected customers should contact Latitude Financial first using this link

  • New Zealand customers should call Latitude Financial on call 0800 777 885 between 9am to 6pm, Monday - Friday (excluding public holidays). This is a free call.

  • Contact ID Care through their online form. If you don’t have access to data or a computer, you can get online for free from your local library.


Latitude have prioritised contacting customers they know to be affected. If you are concerned and haven’t heard directly from Latitude, please contact them.

If you are worried about your information, we encourage you to be hyper vigilant. Watch out for suspicious texts, emails or unusual things happening with your accounts or records. Be particularly cautious of contact from an unknown source.

If you would like to know more about some steps you could take to protect themselves from privacy breaches you could follow this link: https://privacy.org.nz/resources-2/protecting-yourself-from-a-privacy-breach/

Complaining to our Office

If you have complained to Latitude and you haven’t heard back from them within 30 working days we encourage you to make a complaint to us.

Please provide us with a copy of your correspondence with Latitude for us to assess. This should include telling us what information of yours was caught up in the breach.

Please also let us know what harm you have suffered because of the breach.

What can you expect from our office?You can expect an acknowledgement of your complaint.

Although our Office is now investigating Latitude Financial it won’t be a quick process. We’ll undertake a compliance investigation before we look at individual complaints. However, it’s important to let us know your experience so we can get a sense of the number of people affected and the issues people are facing.

You can read more detail about what an investigation means in our media release of 10 May.

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