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The Office of the Privacy Commissioner investigates and resolves privacy complaints. We are independent of government and the private sector. Our complaints service is free of charge.
This charter sets out what you can expect from us when you use our complaints service, and what we expect from you. Following this charter helps us work on your complaint in the best possible way. If you don’t act respectfully and within this service charter, then we reserve the right to stop considering your complaint.
The principles underpinning our complaints process are:
You can expect us to:
You can expect us to treat you courteously and with respect.
We expect you to:
You can expect us to:
We expect you to:
If we do not meet your expectations when handling your complaint, our complaint handling policy sets out how to complain about our services.
We aim to help people engage with us in a way that’s fair, whatever their circumstances, culture, or ability. We will work with the needs of anyone, including those with disabilities, to the best of our ability in accordance with the Human Rights Act 1993.
People can contact us using the communication method that is best for them and give us feedback about how we can improve our services.
We can use Language Assistance Services to assist us with interpreting.