Office of the Privacy Commissioner

Advice for doctors when there’s a complaint Charles Mabbett
13 February 2018 at 12:14

If you work in a small practice or medical centre, there’s every chance you may not have received many requests for personal information from patients. The starting point is to know that the Privacy Act gives people the right to make a request for information that is about them.

health, Health Information Privacy Code, complaints

What's your complaint worth? Riki Jamieson-Smyth
15 November 2017 at 11:10

We often get asked about how much a complaint is “worth” in settlement terms, by both complainants and respondents. To be honest, very few of our complaints settle for money. The resolution is usually non-financial, like the release of information or a decent apology.

complaints, Human Rights Review Tribunal

Shaming and blaming Charles Mabbett
15 November 2017 at 10:43

Should a business use social media to shame scam artists, shoplifters or bad debtors? When someone feels ripped off, this appears a natural course of action but it is a risky path to go down. Our advice is if you believe you have evidence that a crime has been committed, contact Police.

complaints, IPP11 - disclosure, Facebook

Confirming a requester’s identity Charles Mabbett
17 October 2017 at 16:55

Let’s recap. The Privacy Act gives people the right to access their information. And when a person requests their information, the organisation or business must respond to the request within 20 working days.

complaints, IPP6 - access

Information about a car can be personal Charles Mabbett
11 October 2017 at 14:49

You have the right not to remain silent – and that includes when you think you might have been overcharged for work done on your car.

IPP6 - access, complaints

To come with clean hands Charles Mabbett
29 September 2017 at 16:01

When we use the metaphor ‘to come with clean hands’, it means to have done nothing underhand or illegal. It’s a term that applies in the context of resolving privacy disputes. There’s a general expectation that if you make a complaint to our office, you did not bring the breach of privacy upon yourself through your actions.

complaints, Facebook, IPP11 - disclosure

Advice for small organisations when there’s a complaint Charles Mabbett
13 September 2017 at 09:52

If yours is a small business or organisation, there’s every chance you may be fairly inexperienced in what to do if you receive a request for personal information. But we hope you are at least aware that the Privacy Act gives people the right to make a request for information that is about them.

complaints, IPP6 - access

A sincere apology is hard to beat Charles Mabbett
12 September 2017 at 09:52

It is said that a sincere apology should include the three Rs – regret, responsibility and remedy. Why apologise and how to do it properly is a subject we’ve discussed before. But we continue to see apologies that fail to convince a complainant. So it’s something we thought we’d revisit in this post because the quality of an apology is an important part of our efforts to resolve privacy complaints.

complaints, Human Rights Review Tribunal

Viewing entries tagged with 'complaints'

Advice for doctors when there’s a complaint Charles Mabbett 13 February 2018 at 12:14

What's your complaint worth? Riki Jamieson-Smyth 15 November 2017 at 11:10

Shaming and blaming Charles Mabbett 15 November 2017 at 10:43

Confirming a requester’s identity Charles Mabbett 17 October 2017 at 16:55

Information about a car can be personal Charles Mabbett 11 October 2017 at 14:49

To come with clean hands Charles Mabbett 29 September 2017 at 16:01

Advice for small organisations when there’s a complaint Charles Mabbett 13 September 2017 at 09:52

A sincere apology is hard to beat Charles Mabbett 12 September 2017 at 09:52

Advice for doctors when there’s a complaint Charles Mabbett
13 February 2018 at 12:14

What's your complaint worth? Riki Jamieson-Smyth
15 November 2017 at 11:10

Shaming and blaming Charles Mabbett
15 November 2017 at 10:43

Confirming a requester’s identity Charles Mabbett
17 October 2017 at 16:55

Information about a car can be personal Charles Mabbett
11 October 2017 at 14:49

To come with clean hands Charles Mabbett
29 September 2017 at 16:01

Advice for small organisations when there’s a complaint Charles Mabbett
13 September 2017 at 09:52

A sincere apology is hard to beat Charles Mabbett
12 September 2017 at 09:52